Same-Day Dispatch
Order by 4pm Monday to Friday for same-day dispatch
Free Delivery available on orders over £25
Free 2nd Class delivery on orders over £25
Free Tracked 48 on orders over £50
Free Tracked 24 on orders over £70
Orders Under £25
1st Class Large Letter: £2.49
1st Class Small Parcel: £3.99
2nd Class Small Parcel: £2.99
Tracked 24: £5.49
Tracked 48: £4.49
Orders Over £25
1st Class Large Letter: £2.49
2nd Class Large Letter: Free
1st Class Small Parcel: £1.99
2nd Class Small Parcel: Free
Tracked 24: £2.49
Tracked 48: £1.49
Service Descriptions
1st Class
Order by 4pm are dispatched Monday to Friday excluding Bank Holidays. Delivery usually takes 1-3 working days but can take longer, even up to 10 working days
2nd Class
Order by 4pm are dispatched Monday to Friday excluding Bank Holidays. Delivery usually takes 2-4 working days but can take longer, even up to 10 working days
Tracked 24
Orders placed on a Friday before 3pm should be delivered on Saturday. Orders placed after 4pm Friday will be dispatched on Monday and delivered on Tuesday. Tracked 24 / 48 aim is to deliver within timescales and the vast majority of packages are delivered within time. Some outlying postcodes may take longer than the Tracked 24/48 aim for instance Scottish Highlands, Northern Ireland etc
Special Saturday Delivery
Order before 4pm Friday for guaranteed Saturday delivery
Cut-Off Times
Orders placed before 4pm are dispatched the same day if possible (Monday to Friday, excluding public holidays subject to Royal Mail collection times )
Orders placed after 4pm on Friday will be dispatched the next working day, Monday
Bank Holidays
Orders are not dispatched on Weekends or Bank Holidays
Our postage fees also cover the cost of suitable packaging. Normally this would be bubble padded envelopes and extra bubble wrap on certain items to ensure safe damage free delivery.
We do sometimes change shipping carriers at our discretion to the most secure and quickest format.
International Orders:
We now only ship within the UK, Australia and New Zealand
Sorry, we no longer ship to the USA due to USPS rules, or Europe due to TPD EU regulations
Other:
Should you have any enquiries or request a custom delivery option different to the above please contact us.
Should your UK order not arrive after 5 working days please contact us. The Royal Mail will only consider a package lost after 15 working days.
Returns:
Before returning any item please contact us for a returns authorisation.
Items can be returned on a no-fault basis if you contact us within 14 days of delivery. Good must be unused, in original packaging and fit for re-sale for a full refund.
Please note that we cannot accept e-liquids returned on a no-fault basis as we are unable to re-sell due to the possibility of tampering.
Return delivery costs must be paid by yourself.
Faulty Goods:
We make every effort to ensure the products we stock are of the highest standard. We check all products conform to the necessary standards and hold the relevant manufacturing certificates. Some products are classed as consumables e.g. coils, pods. However occasionally faults can arise and we aim to resolve any issues as smoothly as possible. Should you experience any issues, please get in contact with us.
Please note we do not cover damage or faults arising from misuse, mis-threading issues, accidental damage. Items will have to be returned to us for assessment.
Should any item be faulty please contact us.
