Delivery and Returns
- Free 1st Class UK delivery on orders above £25
- Orders placed before 2pm are dispatched the same day if possible (Monday to Friday, excluding public holidays subject to Royal Mail collection times )
- Orders placed after 2pm on Friday will be dispatched the next working day, Monday
- Our postage fees also cover the cost of suitable packaging. Normally this would be bubble padded envelopes and extra bubble wrap on certain items to ensure safe damage free delivery.
- We can dispatch in plain packaging, just leave a comment on the checkout page.
- We do sometimes change shipping carriers at our discretion to the most secure and quickest format
|Shipping Method||Price (approx)|
|Royal Mail (UK) - First Class - Large Letter (under 25mm thick)||£1.99|
Next Day Delivery (Order before 3pm Mon-Fri, timed, tracked, SMS/Email notifications excludes Saturday Delivery, Offshore/NI/Borders/Highlands)
|Royal Mail (UK) - First Class - Small Parcel (over 25mm thick)||£2.99+|
|Royal Mail (UK) - Signed For||£3.99|
|Royal Mail (UK) - Special Delivery (Next working day by 1pm)||£5.99|
|Royal Mail (UK) - Special Delivery (Saturday Delivery)||£12.99|
|Royal Mail (Europe) - Signed For||£12.50+|
|Collect in Store (Wisbech)||Free|
No longer shipping to the European Economic Area:
Due to the EU government introducing the Tobacco Products Directive which includes e-cigarettes (despite e-cigs not containing tobacco) we no longer ship to the EEA as the requirement to register with each EEA country is too onerous. One of the founding principles of the EU was free trade. Unfortunately this does not apply when taxes are at stake, e.g cigarettes. It's all about the taxes in our opinion. Sorry folks!
We ship internationally to Non-EU Europe, USA, Africa, Australia and most zones. Please select zone upon checkout. Delivery can take 3-20 days depending upon zone and costs typically £15+. Accurate estimates are available within the shopping cart.
Should you have any enquiries or request a custom delivery option different to the above please contact us.
Should your UK order not arrive after 5 working days please contact us. The Royal Mail will only consider a package lost after 15 working days.
Before returning any item please contact us for a returns form. We cannot process or make any refunds without a Returns Form
Items can be returned on a no fault basis if you contact us within 14 days of delivery. Good must be unused, in original packaging and fit for re-sale for a full refund.
Please note that we cannot accept e-liquids returned on a no-fault basis as we are unable to re-sell due to the possibility of tampering.
Return delivery costs must be paid by yourself.
We make every effort to ensure the products we stock are of the highest standard. We check all products conform to the necessary standards and hold the relevant manufacturing certificates. Some products are classed as consumables e.g. e-cigarette coils and clearomisers. Batteries (Ego type) typically have a lifespan of 2-6 months depending upon usage and charging care. Clearomisers vary from 3-15 days+ depending upon e-liquid used and usage style. However occasionally faults can arise and we aim to resolve any issues as smoothly as possible.
Please note we do not cover damage or faults arising from misuse, mis-threading issues (unless reported within 24hrs of delivery), accidental damage. Items will have to be returned to us for assessment.
Should any item be faulty please contact us.