EcigZoo Reviews & Testimonials

Service is always our top priority and we do our best wherever possible to meet and exceed expectations.  Our reviews have come from a variety of sources including TrustPilot, Feefo and Yotpo.  

We are rated Excellent on Feefo, TrustPilot & Judge.Me

 5 Stars with over 1400+ reviews for our service.  

See our Trustpilot Reviews
See our Feefo Reviews

 

Based on 1785 reviews
94%
(1672)
3%
(55)
1%
(21)
1%
(10)
2%
(27)
R
EcigZoo
Robert R.
very good service

order oil every month no problem ever 5 stars

S
EcigZoo
SusanNightingale
Exceptional service

Always helpful in store & now online exceptional service continues. Friendly helpful & communication is excellent. Thanks guys

Thanks for your great review, much appreciated!

A
EcigZoo
Anonymous
First purchase on line

This was my first purchase on line since the Peterborough shop closed. Nice easy site to use to order and delivery is very quick. Will use again

A
EcigZoo
AT v.
Great bunch of lads

Great bunch of lads

C
EcigZoo
Chantal C.
Top notch customer service

My orders are always sent out in a timely fashion and the staff are always friendly and helpful

A
EcigZoo
Anthony K.
Top class service

I only use this shop, nothing is too much trouble, brilliant service.

R
EcigZoo
Rosalind M.
5

All staff are very helpful and friendly

M
EcigZoo
Martin S.

Pleased with my purchase

R
EcigZoo
Robert B.
Ecigzoo

Would like a bigger selection of vape products

Brilliant shop

Quick and easy and as a customer of 7 years they know what I want the moment I walk in the door 5/5 service. Very helpful and honest about what your buying and do genuinely have your best interests at heart

A
EcigZoo
Altruistic
From one altruist to another

Jack was really helpfull and certainly not pushy like some shops I can mention, they know who they are, he was spot on with the type of juice he thought I would like and I will definitely be going back there to stock up, tha ks Jack

S
EcigZoo
Stuart G.
Awesome service and fast delivery

Second order placed. Great value and speedy delivery, steered to EcigZoo by The Vaping Trucker as a recommendation. The best advert is word of mouth!

C
EcigZoo
Chantal C.
Great service

I have been a customer for more than 4 years and have experienced the same excellent customer service from day one. Always go above and beyond to help, delivery is quick and the staff is always friendly whether I go in or order online.

A
EcigZoo
Ashley F.
Quality

Easy to use website and efficient delivery

L
EcigZoo
L.U.
Incredible

Great customer service, I put in the incorrect shipping for next day, the called me up to sort it and make sure i get it tomorrow, they didn't need to at all.
Highly recommend

C
EcigZoo
Craig B.
Great service every time

Always quick and accurate and staff really helpful

T
EcigZoo
Tracy S.
Prompt

As prompt as could be in circumstances reg strike, thankyou

k
EcigZoo
kristina j.

I have ordered 14 same NIC shots, but i have received 4 of the same what i ordered and 10 any others without any questions or confirmation.

Hi Kristina,

Thanks for taking the time to give feedback, and we are sorry to hear you are not happy.

I have looked at your last order, and it does look like we had a problem with stock. We are struggling to get those 20mg nic shots in as all suppliers seem out of stock. We did send 18mg instead, but we should have let you know. We are sorry that did not happen.

The difference between the 20mg and 18mg is quite minor in the end product, for instance, 3mg instead of 3.3mg.

As it was our error not to let you know, we will refund those salts. The order xxx was for eight bottles in total, and we sent you four correct and four incorrect. We will refund those 18mg items. The refund should take 7-10 days to appear in your account.

Once again, we apologise for the stock error and for not letting you know. In future, the quickest way to sort any issues is to let us know directly and we always try to get it fixed the same day.

Should you have any queries, do not hesitate to let us know.

A
EcigZoo
Andrew C.

Always prompt and efficient service and delivery.
The only company I would use for vaping.

L
EcigZoo
Larry

The usual fast service. Easy to order and quick delivery

L
EcigZoo
Larry E.

As always fast, efficient service and delivery. Never let you down!

R
EcigZoo
Richard H.

Easy to use online and a friendly helpful service in the shop

P
EcigZoo
Paul V.

Perfect condition***** Pompt delivery*****

R
EcigZoo
Richard H.

I first called into the shop after given up smoking on my way to another vape shop, seeing the sign at EcigZoo staffed by ex smokers called in, I was served by a lady called Shelley who was so helpful, for top up’s I have the online service which has absolutely brilliant, first order on standard delivery was there the next day second although ordered on a Sunday with Monday a bank holiday and industrial action on the post office, was there on Wednesday morning, I definitely keep using EcigZoo, either shop or online.

L
EcigZoo
Lorraine C.

Got lots of advice and help, thanks for your patience 😊